MA, MPhil, PhD, Yale University; MEd, Harvard University. Experience in Internet and government reform, institutional change and public management. Formerly: over 16 years' experience with John F Kennedy School of Government, Harvard University; Co-Founder, National Center for Digital Government, a university-based global research centre; Director, Science, Technology and Society Initiative. Former Director, Women in the Information Age. Author of numerous publications including Building the Virtual State: Information Technology and Institutional Change, translated into Chinese, Japanese, Portuguese and Spanish.