Jobs and the Future of Work

Which skill is the best indicator of a person’s ability to succeed?

Jacquelyn Smith
Careers Editor, Business Insider
Share:
Our Impact
What's the World Economic Forum doing to accelerate action on Jobs and the Future of Work?
The Big Picture
Explore and monitor how Future of Work is affecting economies, industries and global issues
A hand holding a looking glass by a lake
Crowdsource Innovation
Get involved with our crowdsourced digital platform to deliver impact at scale
Stay up to date:

Future of Work

We all face obstacles in our lives and careers — and while they can make us better and stronger, they can also put us over the edge.

It turns out, the ability to get over those hurdles and persevere is the strongest sign of our ability to succeed, according to Mark Goulston, a psychiatrist, author, and former FBI hostage-negotiation trainer.

“Possessing the skill of handling obstacles well demonstrates a high level of self-reliance, good judgment, and resourcefulness,” he says. “The more proactive and resourceful you are, and the better your judgment calls and decision-making are when you’re dealing with an obstacle, the greater the trust and confidence others will have in you.” And where there’s trust, there’s success.

Goulston says savvy hiring managers will use the interview to determine whether you have mastered this skill and possess these traits.

“If you give any indication that you don’t handle obstacles well, the employer will assume you’re the type of person who will just dump your problems on your boss,” he says. And nobody wants to hire that guy.

Goulston, who now works as a business adviser and consultant for executives and employees at big corporations, including GE, IBM, and Goldman Sachs, says he worked with a head-hunting firm to come up with the best questions for identify the top candidates for jobs.

He suggests employers ask these questions and candidates be ready to answer them (with concrete examples for each):

Give me an example of an obstacle you faced and what you did that involved:

  • not having the skills to do what was expected of you.
  • not being able to develop skills you needed and having to attain and use resources outside yourself and your group/department.
  • having to attain and use resources outside your company.
  • not being clear with what you were being asked by a superior who intimidated you.
  • having to gain cooperation from people within your group or from another part of your organization who appeared non-cooperative or kept putting you off.
  • dealing with downsizing in your department or group.
  • dealing with a reprimand or negative performance review.
  • having to hold accountable and confront a difficult person about something they were doing wrong or something they were failing to do.
  • dealing with a mistake you’ve made.
  • dealing with the biggest setback in your career.

This article is published in collaboration with Business Insider UK. Publication does not imply endorsement of views by the World Economic Forum.

To keep up with the Agenda subscribe to our weekly newsletter.

Author: Jacquelyn Smith joined Business Insider as the careers editor in February 2014

Image: A woman walks on the esplanade of La Defense. REUTERS/Gonzalo Fuentes. 

Don't miss any update on this topic

Create a free account and access your personalized content collection with our latest publications and analyses.

Sign up for free

License and Republishing

World Economic Forum articles may be republished in accordance with the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International Public License, and in accordance with our Terms of Use.

The views expressed in this article are those of the author alone and not the World Economic Forum.

Related topics:
Jobs and the Future of WorkBusiness
Share:
World Economic Forum logo
Global Agenda

The Agenda Weekly

A weekly update of the most important issues driving the global agenda

Subscribe today

You can unsubscribe at any time using the link in our emails. For more details, review our privacy policy.

How the ‘NO, NO’ Matrix can help professionals plan for success

Eli Joseph

April 19, 2024

About Us

Events

Media

Partners & Members

  • Join Us

Language Editions

Privacy Policy & Terms of Service

© 2024 World Economic Forum