Taking time to build trust is crucial to running a successful organisation, says Ernest Darkoh in this video for the Schwab Foundation: “We do a lot of work with public-private partnerships, and one of the lessons I’ve learned is that you cannot bypass building trust. You have to invest a lot of conscious work upfront before it begins to yield dividends down the line.”

This post is part of a major series from the Schwab Foundation looking at lessons from leading social entrepreneurs.

Darkoh is one of the founders of BroadReach Healthcare, and a globally renowned healthcare leader. He says it pays to invest genuinely in what you do: “People really don’t care how much you know until they know how much you care. You cannot just show up, tick the boxes and leave, hoping it will have a good effect. The world is experiencing a crisis of meaning and a crisis of trust,” he says. “We owe it to ourselves and to the community that we’re trying to serve to be connected and to care.”

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Darkoh’s final leadership lesson is to embrace failure as a critical part of our story: If I’m hiring somebody and they cannot tell me of instances where they’ve truly failed – whether it’s in their personal or professional life – I will not hire that person; because with failure comes so much growth.”

Author: Ernest Darkoh, Co-founder of BroadReach Healthcare

Image: Corporate recruiters (R) gesture and shake hands as they talk with job seekers at a Hire Our Heroes job fair targeting unemployed military veterans and sponsored by the Cable Show, a cable television industry trade show in Washington, June 11, 2013. REUTERS/Jonathan Ernst