• Deciding on a working pattern that works well for both employees, employers and a business's overall performance is vital.
  • Peter Cappelli, an expert in talent and management, is helping leaders understand the challenges - and how to overcome them.
  • His book 'The Future of the Office: Work from Home, Remote Work, and the Hard Choices We All Face' offers clear advice based on research and his own experience.

Wharton management professor Peter Cappelli is the author of the new book, The Future of the Office: Work from Home, Remote Work, and the Hard Choices We All Face. Cappelli, who has for decades studied the forces shaping and changing the workplace, says the choices employees and employers must make about the future of work could be among the most important they face.

Brett LoGiurato, senior editor at Wharton School Press, sat down with Cappelli to talk about his new book. They discussed work during the COVID-19 pandemic, the complications with return-to-office hybrid models, and how employees and employers can make the best choices about what to do.

Peter Cappelli: The Future of the Office
Cappelli is a frequently published author who regularly contributes to major business publications
Image: Wharton School Press

A dynamic and eloquent speaker, Cappelli is a frequently published author who regularly contributes to major business publications, including HR Executive. In a March 2021 Wall Street Journal article, he addressed employees directly, suggesting they think long and hard before opting to go fully remote if given the choice. Broadcast news outlets are also quick to seek Cappelli’s opinion when HR-related news storiesare in the headlines.

In this enlightening video snippet, he points to the novel ways companies have handled staff shortages and excesses, and highlights lessons from the past that can inform today’s managers as they face similar pandemic-related challenges.

Upskilling, Older Workers and AI

Named one of the 50 influencers in the field of aging, Cappelli has also studied and written extensively on managing a multigenerational workforce with differing values. He co-authored the book “Managing the Older Worker: How to Prepare for the New Organizational Order” (HBR Press, 2010), which provides key steps to recruiting and retaining older workers.

What is the World Economic Forum doing to improve digital intelligence in children?

The latest figures show that 56% of 8-12-year-olds across 29 countries are involved in at least one of the world's major cyber-risks: cyberbullying, video-game addiction, online sexual behaviour or meeting with strangers encountered on the web.

Using the Forum's platform to accelerate its work globally, #DQEveryChild, an initiative to increase the digital intelligence quotient (DQ) of children aged 8-12, has reduced cyber-risk exposure by 15%.

In March 2019, the DQ Global Standards Report 2019 was launched – the first attempt to define a global standard for digital literacy, skills and readiness across the education and technology sectors.

The 8 Digital Citizenship Skills every child needs
The 8 Digital Citizenship Skills every child needs
Image: DQ Institute

Our System Initiative on Shaping the Future of Media, Information and Entertainment has brought together key stakeholders to ensure better digital intelligence for children worldwide. Find our more about DQ Citizenship in our Impact Story.

“As the population becomes progressively ‘greyer,’ devising a strategy for the older worker now will give companies a competitive advantage,” says Cappelli.

Through virtual and in-person advisory meetings, education programs and workshops, he is offering much-needed guidance to organizations trying to design an optimal workplace model in the face of ever-shifting conditions.