Headquarters: USA

Genesys

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Visit the Genesys website

2 articles from Genesys

Business

Why sustainability needs to be embedded, not siloed

Companies need to treat sustainability oversight in the same way as other business-critical topics and ensure it is properly designed into operations.

Bridgette McAdoo 21 Sep 2026

Technological Innovation

As agentic AI spreads, empathy is the next competitive edge

Agentic AI makes possible simultaneous delivery of more efficient and more empathetic customer experiences in business. The latter will be increasingly important

Tony Bates 07 Oct 2025

Genesys contributors

Tony Bates

Chairman and CEO

Bridgette McAdoo

Chief Sustainability Officer

Related Centres

Centre for the New Economy and Society

The Centre for the New Economy and Society is providing a platform for leaders to shape inclusive and equitable economies and societies that create opportunity for all.