1995, BSc (Hons) in Management Science, University of Warwick. More than 15 years' experience across various industries, business functions and cultures. Industry experience: outsourcing, CRM and marketing services, contact centre, wireless data applications; social media, financial services, digital television broadcasting and cellular telephony; electricity generation, transmission and distribution; fertilizer and automobile component manufacturing; ship repair; airline; healthcare; oil and gas production. Functional areas include: business planning and budgeting; business process reengineering; change management; customer relationship management; e-commerce; financial controlling; human resource management; IT; others. Director: European Chamber of Commerce, Philippines; British Chamber of Commerce, Philippines. Lecturer, Centre for Organization Research and Development, Ateneo University. Duke of Edinburgh Gold Award, Institute of Corporate Directors (1992).