- As more people are working from home during the COVID-19 pandemic, cybersecurity operations are facing tremendous new challenges.
- Cybersecurity leaders, particularly Chief Information Security Officers (CISOs), must take stronger and more strategic leadership roles within their businesses during the crisis.
- Five cybersecurity leadership principles would ensure effective business continuity in the "new normal."
COVID-19 is forcing business leaders to adapt operating models faster than ever before to ensure existential survival. The large-scale adoption of work-from-home technologies, exponentially greater use of cloud services and explosion of connectivity allow companies to continue operations even with social distancing and “stay at home” orders.
However, the paradigm shift is putting immense pressure on cybersecurity operations. As organizations are making extraordinary efforts to protect their workers and serve their customers during the pandemic, exposure to cyberthreats is increasing significantly.
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Cybersecurity operations are facing tremendous challenges:
- Working from home has opened multiple vectors for cyberattacks through the heightened dependency on personal devices and home networks.
- Social engineering tactics are even more effective on a distracted and vulnerable workforce.
- Security Operations Centers (SOCs) have been designed to look for anomalous behaviors; today, SOCs are operating with impaired visibility because everything looks anomalous.
- Critical business assets and functions are significantly more exposed to opportunistic and targeted cyberattacks by criminal organizations and nation states seeking to exploit vulnerabilities and plant seeds for future attacks.
- Public-sector services such as hospitals and healthcare services are under acute pressure and have been hit particularly hard by new types of ransomware aimed at disrupting connectivity and denial-of-service attacks.
The security and privacy flaws discovered on the popular Zoom video conferencing application are a reminder that innovative entrepreneurs and businesses both have a role to play in reducing exposure to cyberattacks.
Security bugs and privacy-abusing practices are not new, but have been exacerbated by the growing demand for cost-effective and just-in-time solutions, along with the pressure to digitize and innovate quickly to keep ahead of competition, increase operational efficiencies, improve customer experience and improve business decisions with enhanced analytics.
In the COVID-19 context, cybersecurity leaders must strike a critical balance between security and privacy, time to operations and market, cost and convenience.
Within organizations, cybersecurity leaders need to take a stronger and more strategic leadership role. They need to move beyond being compliance monitors and enforcers to better integrate with the business, manage information risks more strategically and work toward a culture of shared cyber-risk ownership across the enterprise.
There is no silver bullet. To ensure that cybersecurity is a fundamental component of the business operating model and culture, the following questions will foster effective conversations between business leaders and Chief Information Security Officers (CISOs):
- Have roles and responsibilities related to cybersecurity been clearly defined and communicated at every level of the organization up to the CEO and Board?
- Do business leaders understand the cybersecurity risks they are accepting?
- Are technology solutions designed, integrated and operated with security and privacy in mind?
- Does the business incentivize the adoption of secure-by-design-and default practices on the businesses and products in which it invests?
- Are third-party risks managed effectively?
The daunting challenge for CISOs is protecting the organization's digital infrastructure and assets while enabling operations without interruption. For example, cybersecurity teams must adjust security programs and risk management practices to enable the massive shift to work-from-home tools and fast adoption of cloud services. At the same time, they must make it possible for security team members to look after themselves and their families during a health crisis.
What is the World Economic Forum doing on cybersecurity
The World Economic Forum's Centre for Cybersecurity is leading the global response to address systemic cybersecurity challenges and improve digital trust. We are an independent and impartial global platform committed to fostering international dialogues and collaboration on cybersecurity in the public and private sectors. We bridge the gap between cybersecurity experts and decision makers at the highest levels to reinforce the importance of cybersecurity as a key strategic priority.
Our community has three key priorities:
Strengthening Global Cooperation - to increase global cooperation between public and private stakeholders to foster a collective response to cybercrime and address key security challenges posed by barriers to cooperation.
Understanding Future Networks and Technology - to identify cybersecurity challenges and opportunities posed by new technologies, and accelerate forward-looking solutions.
Building Cyber Resilience - to develop and amplify scalable solutions to accelerate the adoption of best practices and increase cyber resilience.
Initiatives include building a partnership to address the global cyber enforcement gap through improving the efficiency and effectiveness of public-private collaboration in cybercrime investigations; equipping business decision makers and cybersecurity leaders with the tools necessary to govern cyber risks, protect business assets and investments from the impact of cyber-attacks; and enhancing cyber resilience across key industry sectors such as electricity, aviation and oil & gas. We also promote mission aligned initiatives championed by our partner organizations.
The Forum is also a signatory of the Paris Call for Trust and Security in Cyberspace which aims to ensure digital peace and security which encourages signatories to protect individuals and infrastructure, to protect intellectual property, to cooperate in defense, and refrain from doing harm.
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The World Economic Forum’s new report, Cybersecurity Leadership Principles: Lessons Learnt During the COVID-19 Pandemic to Prepare for the New Normal, aims to guide cybersecurity and business leaders as they shape a responsible course of action that balances short-term goals against medium- to longer-term imperatives. The proposals are to:
1. Foster a culture of cyber resilience
2. Focus on protecting the organization's critical assets and services
3. Balance risk-informed decisions during the crisis and beyond
4. Update and practice the organization's response and business continuity plans as business transitions to the “new normal”
5. Strengthen ecosystem-wide collaboration
The role of the CISO is to support the mission of the organization by ensuring that cyber risks are managed at a level acceptable to the organization. No organization today can expect the CISO to achieve faultless security in the current context. Effective cyber-risk management can, however, help businesses achieve smarter and faster transformation, and stay ahead in these uncertain times. The end goal is resilience.
The COVID-19 crisis has generated unprecedented challenges for organizations, forcing everyone to juggle professional responsibilities with important personal ones. The coming weeks and months are likely to bring more uncertainty. By adhering to these cybersecurity principles, CISOs can better uphold their organization’s security and maintain business continuity while also meeting their obligations to their business stakeholders.