Delivering the Goods: E‑commerce Logistics Transformation

Transport and delivery services are critical for ensuring goods ordered online reach the consumer and are returned when something is not right. This paper presents trends and changes in the global logistics system in response to e-commerce. It outlines the frictional costs in e-commerce logistics that need to be lowered for global digital markets to be more widely accessible to small businesses. The paper concludes with options for trade and other policymakers to consider to improve the enabling environment for cross-border e-commerce.