• Singapore technology company, OTSAW Digital, deployed a pair of robots to bring residents their groceries in one part of the city state.
  • The robots are equipped with 3D sensors, a camera and two compartments each able to carry up to 20 kg (44 lb) of food.
  • The service is part of a one-year trial.

Hoping to capitalise on a surge in demand for home deliveries, a Singapore technology company has deployed a pair of robots to bring residents their groceries in one part of the city state.

Developed by OTSAW Digital and both named “Camello”, the robots’ services have been offered to 700 households in a one-year trial.

Users can book delivery slots for their milk and eggs, and an app notifies them when the robot is about to reach a pick-up point - usually the lobby of an apartment building.

The robots, which are equipped with 3D sensors, a camera and two compartments each able to carry up to 20 kg (44 lb) of food or parcels ordered online, make four or five deliveries per day on weekdays and are on call for half day on Saturday.

They use ultraviolet light to disinfect themselves after every trip, said OTSAW Digital’s chief executive, Ling Ting Ming.

A customer collects his groceries from Camello, an autonomous grocery delivery robot.
The robot can carry around 20kgs of food.
Image: Reuters/Edgar Su

“Especially during this pandemic period, everybody is looking at contactless, humanless,” he told Reuters.

For the time being, staff accompany the robots on their rounds to ensure no problems arise.

AI, machine learning, technology

How is the Forum helping governments to responsibly adopt AI technology?

The World Economic Forum’s Centre for the Fourth Industrial Revolution, in partnership with the UK government, has developed guidelines for more ethical and efficient government procurement of artificial intelligence (AI) technology. Governments across Europe, Latin America and the Middle East are piloting these guidelines to improve their AI procurement processes.

Our guidelines not only serve as a handy reference tool for governments looking to adopt AI technology, but also set baseline standards for effective, responsible public procurement and deployment of AI – standards that can be eventually adopted by industries.

Example of a challenge-based procurement process mentioned in the guidelines
Example of a challenge-based procurement process mentioned in the guidelines

We invite organizations that are interested in the future of AI and machine learning to get involved in this initiative. Read more about our impact.

Tashfique Haider, a 25-year-old student who has tried out the service, said it could be particularly helpful for the elderly so they wouldn’t have to carry goods home.

But a passerby worried the technology might be too much trouble for some.

“The younger customers will like it. I don’t think they (the older generation) will, because these are gadgets that younger people like,” said 36-year-old housewife Xue Ya Xin.