What we can learn from Japan's adoption of robots in the service sector

Feb 23, 2021

A robot entertains residents at a nursing home in Tokyo. Image: REUTERS/Kim Kyung

Karen Eggleston

Director of the Asia Health Policy Program, Shorenstein Asia-Pacific Research Center, Freeman Spogli Institute at Stanford University

Yong Suk Lee

SK Center Fellow, Stanford University's Freeman Spogli Institute for International Studies

Toshiaki Iizuka

Professor, Graduate School of Public Policy and Graduate School of Economics, The University of Tokyo

Our Impact

The Big Picture

Explore and monitor how Fourth Industrial Revolution is affecting economies, industries and global issues

Crowdsource Innovation

Get involved with our crowdsourced digital platform to deliver impact at scale

Stay up to date:

Fourth Industrial Revolution

Have you read?

two maps of Japan, the first highlighting where people aged 70+ are living and the second highlighting the proportion of nursing home residents with substantial functional limitations.

Robots in Japan are being developed for use in long-term care for the elderly. Image: Statistical data on Prefectures (Ministry of Internal Affairs and Communications) and Map source Map source: GADM ver. 3.6, Center for Spatial Sciences at the University of California, Davis

two maps of Japan, the first showing the number of planned robots in different areas across the country in 2017 and the second showing planned robot exposure in 2017

Robots could have a significant future role in the care sector. Image: Source: Ministry of Health, Labor and Welfare, Japan. Various years. Prefectural report on funds set aside to improve health care and long-term care service in each prefecture, map source Map source: GADM ver. 3.6, Center for Spatial Sciences at the University of California, Davis

a graph to show the increase of robot adoption in nursing homes

Evidence suggests that robots may reduce the burden on care workers and nurses. Image: VOXEU

Don't miss any update on this topic

Create a free account and access your personalized content collection with our latest publications and analyses.

License and Republishing

World Economic Forum articles may be republished in accordance with the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International Public License, and in accordance with our Terms of Use.

The views expressed in this article are those of the author alone and not the World Economic Forum.