As a member of the Financial Services, Risk & Resilience, and Social Sector Practices, Olivia advises banks and other financial institutions on a wide range of issues. She has led transformative impact for many global financial institutions and corporate business functions. She has also worked extensively on financial inclusion and broader economic development, with a primary focus in emerging markets. Along with her expertise in risk and financial inclusion, Olivia has led projects focused on foundation portfolio construction, customer experience, digital payments, operational improvement, and organizational design. She is also a co-leader of McKinsey’s knowledge efforts in risk management.

Olivia has led extensive research efforts related to financial inclusion and economic development, and efforts assessing the potential economic value from digital financial services in developing economies, examining the economics of global payment systems, and investigating risk associated with digitally enabled payments that serve financially excluded populations in the developing world. Her most recent research focused on the benefits and risks associated with Digital ID.
She publishes frequently on topics related to risk and financial inclusion, most notably through the McKinsey Global Institute and McKinsey on Risk. Prior to joining McKinsey, Olivia was a Pappalardo fellow in physics at MIT, where she conducted research both in physics and in neuroscience