- The internet places the answers to vast amounts of questions at our fingertips.
- Studies show that this causes people to mistake the internet's knowledge for their own.
- If someone feels more knowledgeable than they actually are, the decision-making process could be negatively impacted, since people are then more likely to rely on their own intuition.
- The need to remember facts in education could also be prioritised less.
The ability to quickly google the answer to just about any question changes how people perceive their own intelligence, research finds.
People lose sight of where their memory ends and where the internet begins, the findings indicate.
“When we’re constantly connected to knowledge, the boundaries between internal and external knowledge begin to blur and fade,” says Adrian Ward, assistant professor of marketing in the University of Texas at Austin’s McCombs School of Business. “We mistake the internet’s knowledge for our own.”
When “thinking with Google”—or using the internet to fill in gaps in one’s own knowledge—people believe they’re smarter and have a better memory than others, and incorrectly predict that they’ll perform better on future knowledge tests that they take without internet access.
What’s me and what’s Google?
Although humans have long relied on external knowledge stored in books and other people, online search has made the interface between internal thought and external information swifter and more seamless, muddying the waters.
The process of searching Google is also much like searching your own memory, he adds. That can cause people to confuse information found online with information in their own heads.
Ward set out to investigate this possibility by running several experiments. In the first, participants answered 10 general knowledge questions either on their own or using online search. Then, they reported how confident they were in their ability to find information using external sources, as well as in their own ability to remember information.
Unsurprisingly, participants who used Google answered more questions correctly and were more confident in their ability to access external knowledge. More strikingly, they were also more confident in their own memory.
Have you read?
In a second experiment, participants answered the same 10 general knowledge questions either on their own or using online search. Then, Ward told them they would take a second knowledge test without using any outside sources, and he asked them to predict how many questions they would answer correctly.
Those who completed the first knowledge test with Google thought they would know significantly more when forced to rely on their own memory in the future—suggesting they attributed their initial performance to their own knowledge, not to the fact they were using Google.
A subsequent experiment offers an explanation for this effect. In that study, participants answered knowledge questions on their own, using Google, or with a version of Google that delayed search results by 25 seconds. Unlike those who used standard Google, participants who used “slow Google” were not more confident in their internal knowledge and did not predict higher performance on future tests, suggesting search speed is partially responsible for knowledge misattributions.
In a final experiment, Ward asked participants to answer 50 questions using either Google or Wikipedia. Although both tools provided the same answers to all questions, Wikipedia contains additional contextual information that may help people recall that the answers originated online.
Participants were then shown 70 questions (50 from before and 20 new ones) and were asked whether each had been answered using internal knowledge or the internet, or whether it was new. Those who used Google were far less accurate in identifying the source of information—specifically, they were more likely to attribute online information to themselves than those who used Wikipedia were.
“We’re seeing that people even forget that they googled a question,” Ward says.
Less smart but feeling smarter
The research offers a cautionary tale. It suggests that in a world in which searching online is often faster than using our memory, we may ironically know less but think we know more.
This could affect decision-making, Ward says. Feeling more knowledgeable just because you’ve used the internet might cause you to rely on intuition when making medical decisions or risky financial decisions, and it could make you even more entrenched in your views of science and politics.
Ward adds that the research also has major implications for education, as students might devote less time and energy to gaining knowledge if they already feel knowledgeable. More broadly, educators and policymakers may want to reconsider what it means to be educated—perhaps putting less priority on memorizing facts that can just be googled. “Maybe we can use our limited cognitive resources in a more effective and efficient way,” Ward says.
What is the World Economic Forum doing about mental health?
One in four people will experience mental illness in their lives, costing the global economy an estimated $6 trillion by 2030.
Mental ill-health is the leading cause of disability and poor life outcomes in young people aged 10–24 years, contributing up to 45% of the overall burden of disease in this age-group. Yet globally, young people have the worst access to youth mental health care within the lifespan and across all the stages of illness (particularly during the early stages).
In response, the Forum has launched a global dialogue series to discuss the ideas, tools and architecture in which public and private stakeholders can build an ecosystem for health promotion and disease management on mental health.
One of the current key priorities is to support global efforts toward mental health outcomes - promoting key recommendations toward achieving the global targets on mental health, such as the WHO Knowledge-Action-Portal and the Countdown Global Mental Health
Read more about the work of our Platform for Shaping the Future of Health and Healthcare, and contact us to get involved.
For now, Ward says he’s scaled back somewhat on googling since conducting the study. Instead, when he’s looking for information, he often tries to test his own memory.
When we immediately jump to Google, we “don’t do the remembering,” Ward says. “We’re not exercising those muscles.”