Trade and Investment

Five ways to increase trust in e-commerce

A worker gathers items for delivery from the warehouse floor at Amazon's distribution center in Phoenix, Arizona November 22, 2013.  REUTERS/Ralph D. Freso/File Photo  GLOBAL BUSINESS WEEK AHEAD PACKAGE - SEARCH "BUSINESS WEEK AHEAD JULY 25" FOR ALL IMAGES - S1BETRNKTMAA

E-commerce is already worth $25.3 trillion - but are poor levels of consumer trust be holding it back? Image: REUTERS

Ioannis Lianos
Professor of Global Competition Law and Public Policy, University College London
Kimberley Botwright
Head, Sustainable Trade, World Economic Forum
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 Cross-border online purchases are increasing, along with consumers' wariness
Image: Consumer Conditions Scoreboard / Consumer Centres
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Trade and InvestmentRetail, Consumer Goods and LifestyleInternet GovernanceThe Digital Economy
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