White Papers
Published: 22 March 2019

The Global Governance of Online Consumer Protection and E-commerce

International hurdles to e-commerce post challenges for consumers. One important limiting factor is the perception that cross-border online transactions and delivery are less secure and that remedies do not exist for when something goes wrong. This paper provides a brief overview of the online consumer protection landscape and the actors within it. It offers examples of specific forms of online consumer protection and outlines efforts to boost regulatory coherence at regional and global levels – including examining the role for trade policy.

International hurdles to e-commerce post challenges for consumers. One important limiting factor is the perception that cross-border online transactions and delivery are less secure and that remedies do not exist for when something goes wrong. This paper provides a brief overview of the online consumer protection landscape and the actors within it. It offers examples of specific forms of online consumer protection and outlines efforts to boost regulatory coherence at regional and global levels – including examining the role for trade policy.

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