Health and Healthcare Systems

Working from home was a luxury for the relatively affluent before coronavirus - not any more

An employee conducts a conference call at the headquarters of Web-building service Weebly in San Francisco, California February 28, 2013. Working from home is common enough in the Valley, but that is in addition to - not instead of - the 40-plus hours spent working in the office. Despite the area's image as a freewheeling space that makes much of the technology that allows people to work remotely, Bay Area workers tend to head into the office, especially at start-ups. Weebly CEO and founder David Rusenko says it simply becomes more efficient for everyone to sit together.     REUTERS/Robert Galbraith  (UNITED STATES - Tags: SCIENCE TECHNOLOGY BUSINESS) - GM1E9310KAV01

Only 7% of workers in the United States have access to a “flexible workplace” benefit. Image: REUTERS/Robert Galbraith

Drew DeSilver
Senior Writer, Pew Research Center
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United States

  • The coronavirus is causing more people to work from home than ever before.
  • Previously, only around 7% of U.S. workers had the option to regularly work from home.
  • Generally speaking, “knowledge workers” such as executives, IT managers, financial analysts and accountants have access to telework.

One of the key public health responses to the global coronavirus pandemic has been social distancing – avoiding large groups of people in close quarters in order to inhibit the spread of COVID-19, the disease caused by the virus. Along with shutting down sports leagues, closing churches and stores and limiting restaurants to take-out service only, a major tactic for social distancing has been encouraging – or requiring – people to work from home.

In that respect, COVID-19 may yet do what years of advocacy have failed to: Make telework a benefit available to more than a relative handful of U.S. workers. Only 7% of civilian workers in the United States, or roughly 9.8 million of the nation’s approximately 140 million civilian workers, have access to a “flexible workplace” benefit, or telework, according to the 2019 National Compensation Survey (NCS) from the federal Bureau of Labor Statistics. And those workers who have access to it are largely managers, other white-collar professionals and the highly paid. (“Civilian workers” refers to private industry workers and state and local government workers combined.)

Coronavirus Covid-19 virus infection China Hubei Wuhan contagion spread economics dow jones S&P 500 stock market crash 1929 depression great recession
The highest paid 'knowledge workers' tend to have 'work from home' benefits. Image: Pew Research Center

Telework is more common in the private sector than in state and local governments: About 7% of private-industry workers have access to it, versus 4% of state and local workers. (The federal government, the nation’s largest single employer with about 2.9 million civilian workers, isn’t included in the NCS.) Since the number of private-sector workers with access to telework (about 8.4 million) dwarfs the state and local government number (about 776,000), the rest of this analysis focuses on the private sector.

Some jobs, by their very nature, are difficult or impossible to do away from the standard worksite: Think of restaurant servers, hair stylists, plumbers, police officers or construction workers. In fact, according to the NCS, just 1% of service-sector workers and the same share of construction workers have access to telework, the lowest shares among major occupational groups.

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So who does have this perk? Generally speaking, so-called “knowledge workers” and people who do most of their work on computers. Around a quarter (24%) of workers in “management, business and financial” occupations – such as corporate executives, IT managers, financial analysts, accountants and insurance underwriters – have access to telework. So do 14% of “professional and related” workers, such as lawyers, software designers, scientists and engineers.

Those types of occupations tend to be relatively well paid, so perhaps it isn’t too surprising that access to telework varies sharply by income. Among private-sector workers whose occupations are in the top quarter of earnings (with average hourly wages of $30.61 or more), 19% have access to telework. The share rises to 25% for those in the top 10% of occupations (i.e., those with average wages of $48.28 an hour or higher). On the other hand, only 1% of private-sector workers in the bottom quarter of occupations (those with average hourly wages of less than $13.25) have access to telework. So few workers in the lowest-paying tenth of occupations can telework that the BLS doesn’t even report the number.

Coronavirus Covid-19 virus infection China Hubei Wuhan contagion spread economics dow jones S&P 500 stock market crash 1929 depression great recession
Employees of larger firms are more likely to be offered telework as an option. Image: Pew Research Center

Looking at telework access by industry reveals a similar pattern. About a third of employers of insurance carriers (32%) have this benefit, followed closely by “professional and technical services” (29%), such as law firms, accounting firms, advertising agencies and consultancies. The information sector has the third-highest share of workers with telework access: 16% of workers in this industry have it.

Employees of larger firms are more likely to be offered telework as an option. At business places with 500 or more workers, 12% have access to telework, compared with 6% at places with fewer than 100 workers. (The NCS is a survey of “establishments,” not workers. An establishment in the private sector is typically a single factory, office, store or other worksite.)

There are few regional variations in access to telework, with levels ranging between 6% and 8% of private-sector workers in most of the country. The exception is New England, where 11% of workers have access to it.

Telework is more common in some other countries than it is in the United States. A 2016 Swedish study, for instance, found that “telework has become routine for over 20 per cent of all gainfully employed” in that country. A 2017 study of 30 European countries found that 23% of Danes, 21% of Dutch and 18% of Swedes worked from home “at least several times a month.” The lowest work-from-home rates in that sample, 6% in Bulgaria and Cyprus, were on par with the U.S.

It’s unclear how U.S. workers for whom working from home is now a requirement rather than an option will feel about their new responsibilities. But there have been somewhat analogous situations in the not-too-distant past.

A 2015 New Zealand study, for example, examined home-based teleworking at a government agency following a series of earthquakes in Christchurch between 2010 and 2012. That study found employees felt somewhat more positive about telework than team leaders – perhaps, the authors suggested, because team leaders had “greater demands on them in disaster situations, particularly with regard to maintaining control and coordination of operations.”

For instance, when asked to rate (on a scale of one to five) whether working from home gave them more independence, employees’ average rating was 4.09, versus 3.45 for team leaders. On whether working from home reduced commuting stress, employees’ average rating was 4.11, but team leaders averaged only 3.39. In addition, women were less likely to report positive benefits from telework (enhanced concentration, reduced commuting stress, feeling safer at home) and more likely to report social costs (reduced mutual learning, loss of visibility and career development).

Along with the added stress on managers, the researchers noted, “the extension of work to an individual’s home raises significant legal and employment concerns around the balancing of worker privacy and safety rights with organizational data security.” One way to address such issues, they said: Make telework more widely available and commonly used before disaster strikes.

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