Health and Healthcare Systems

This Portugese care home is helping families visit relatives during the pandemic

Rosa Gordo speaks with her niece Fatima Sousa through a glass window to prevent infection at an elderly residence as the spread of the coronavirus disease (COVID-19) continues, in Montijo, Portugal May 12, 2020. Picture taken May 12, 2020.   REUTERS/Rafael Marchante - RC29OG962PWT

The 'box of emotions'. Image: REUTERS/Rafael Marchante

Catarina Demony
Correspondent, Reuters
Our Impact
What's the World Economic Forum doing to accelerate action on Health and Healthcare Systems?
The Big Picture
Explore and monitor how COVID-19 is affecting economies, industries and global issues
A hand holding a looking glass by a lake
Crowdsource Innovation
Get involved with our crowdsourced digital platform to deliver impact at scale
Stay up to date:


  • A Portuguese care home has built glass windows to allow visitors to safely see residents.
  • Around 14% of 2,500 Portuguese care homes have reported cases of coronavirus.

Maria das Merces struggled to hold back tears after she saw her 90-year-old father at a Portuguese care home - chatting to him from inside a glass booth erected in front of a window to allow elderly residents to visit family during the coronavirus pandemic.

“Makes you want to hold him,” Merces, 63, told Reuters after a 15-minute visit to the “box of emotions”, as the contraption is known.

Have you read?

“I don’t think I would be able to resist if the glass window wasn’t here.”

Opened earlier this month at the Montepio nursing home in the town of Montijo across the River Tagus from Lisbon, the air-conditioned glass box sits outside the building alongside one of the rooms. Residents can sit and talk with their relatives using a microphone set up on both sides.

Merces is one of the many Portuguese with relatives in care homes who are finding it tough to cope with a ban on visits imposed to protect the frail residents from contagion as part of a lockdown declared nearly two months ago.

Around 14% of the around 2,500 care homes in Portugal reported coronavirus cases, according to the government.

Portugal, which has reported more than 28,000 confirmed cases of the coronavirus and 1,175 deaths - a fraction of the toll in neighbouring Spain, started to ease the lockdown on May 4.

Care homes will start to open doors again on May 18 under restrictions, including social distancing between visitors and residents.

Chief nurse Patricia Soares believes care homes should remain shut for longer to protect the vulnerable group.

“We want to keep the virus out,” she said.

Glass window to prevent infection from COVID-19
A glass window erected to prevent any transmission of COVID-19. Image: Reuters/ Rafael Marchante

More than 90 elderly people live at the Montepia care home, with many suffering from dementia, making it hard for some to understand why they were not able to see their relatives.

“There were people who didn’t understand it, some still don’t and think their families abandoned them,” said care home president Pedro Santos. “The ‘box of emotions’ brought joy.”

Fatima Sousa, 58, has already used the box three times to visit her 89-year-old aunt Rosa Gordo.

“When we got in and saw her on the other side with her hand on the was not easy and it’s still not easy,” said a tearful Sousa.

Don't miss any update on this topic

Create a free account and access your personalized content collection with our latest publications and analyses.

Sign up for free

License and Republishing

World Economic Forum articles may be republished in accordance with the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International Public License, and in accordance with our Terms of Use.

The views expressed in this article are those of the author alone and not the World Economic Forum.

World Economic Forum logo
Global Agenda

The Agenda Weekly

A weekly update of the most important issues driving the global agenda

Subscribe today

You can unsubscribe at any time using the link in our emails. For more details, review our privacy policy.

Renovation and reinvention are key to saving our food system. Here's why

Juliana Weltman Glezer

June 13, 2024

About Us



Partners & Members

  • Join Us

Language Editions

Privacy Policy & Terms of Service

© 2024 World Economic Forum