Social Protection

How can digital technology improve public services?

A woman undergoes an eye examination using a smartphone at a temporary clinic by International Centre for Eye Health at Olenguruone in the Mau Summit 350km (217 miles) west of Kenya's capital Nairobi, October 29, 2013. The organisation is running clinics for 5000 eye patients using a new application "Peek Vision" that enables doctors to give patients a full eye examination using smartphones. The phone diagnoses and conducts cataract scans, basic eye tests, and uses the phone's flash to illuminate the back of the eye for signs of disease. It also sends all recorded data of a patient along with their location to a doctor for analysis.

Public services need to be amenable to improvements through digital technology. Image: REUTERS/Noor Khamis

Gina Martinez
Online Communications Producer, Governance Global Practice team, World Bank
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Related topics:
Social ProtectionEconomic ProgressFourth Industrial Revolution
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