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Why ‘push’ and ‘pull’ management styles are key to successful organizational change
Organizational change requires internal team buy-in and leaders knowing when to use 'push' and 'pull' management styles can improve chances of success.
Andrea Belk Olson is a differentiation strategist, speaker, author and customer-centricity expert. She is the CEO of Pragmadik, a behavioural science-driven change agency, and has served as an outside consultant for EY and McKinsey. She is the author of three books, including the upcoming What to Ask: How to Learn What Customers Need but Don’t Tell You; a four-time ADDY® award winner; and, contributing author to Harvard Business Review, Entrepreneur Magazine, The Financial Brand, Chief Executive Magazine and Customer Experience Magazine.
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