Jobs and the Future of Work
Why empathy is a must-have business strategy
COVID-19 has pushed us all to our limits. Many employees are exhausted emotionally and physically. Greater empathy in the workplace could be the answer.
Leading authority on the intersection of AI, empathy and leadership, and author of the forthcoming Empathy Decoded (Penguin).
Belinda is the CEO of The Empathy Business, a consultancy that helps global organisations embed empathy into their culture, communications and leadership using AI. She is also a Non-Executive Director for the UK Ministry of Defence. She created the Empathy Index, first published in Harvard Business Review, pioneering the measurement of empathy as a driver of commercial performance.
Belinda leads Empathy & AI programmes inside major companies, auditing the language of AI products so that technology supports more human-centric businesses, prioritising people over process. Her approach led to a 20.9% reduction in complaints at AGL and a saving of $1.1 million. She is currently leading a global campaign on the hidden costs of outsourcing our empathy to AI.
A World Economic Forum Young Global Leader and recipient of an OBE for Services to Women in Technology, Belinda is a trained as a barrister. She believes that magic happens when the head meets the heart, when logic is fused with emotion, and when AI is designed to serve humanity.
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应对职场滥权！该给你的单位消消毒了！
历史学家亨利·亚当斯（Henry Adams）曾说过，权力是一个“杀死患者的同情心才能消失的肿瘤”，而最近身居权力高层者爆出来的丑闻似乎也证实了这一点。
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女士们，请停止免费工作！
Jobs and the Future of Work