The thing that separates good companies from great ones: Trust
President and CEO of PayPal, Dan Schulman reflects on what it takes for businesses to earn trust - and why doing so is going to matter more than ever.
Dan Schulman is focused on democratizing and transforming financial services and e-commerce to improve the financial health of billions of people, families and businesses around the world. With extensive experience in payments and mobile technology, Dan is leading PayPal to reimagine how people move and manage money, and how merchants and consumers interact and transact. Under Dan’s leadership, PayPal has been named as one of the top companies on JUST Capital and Forbes’ JUST 100 list, featuring “companies doing right by America.” PayPal has also been recognized as a Fortune Change the World company for its work to tackle the biggest challenges facing society today. Dan’s leadership and impact have been recognized by several notable organizations. In 2022, he received the Committee for Economic Development (CED) Distinguished Leadership Award for his commitment to corporate citizenship. One Hundred Black Men of New York honored Dan with the 2022 Excellence in Economic Empowerment Award and the New York Urban League presented him with the 2021 Frederick Douglass Award, in recognition of his commitment to advancing the rights of generations of underserved Black Americans. In 2021, he was awarded Luxembourg’s Order of the Oak Crown honor, presented by Prime Minister Xavier Bettel. He received the 2020 Robert F. Kennedy Human Rights Ripple of Hope Award for his commitment to social change and a passion for equality, justice and basic human rights. In 2019, Dan was recognized by Endeavor Global with the High-Impact Leader of the Year Award for his work to support entrepreneurs around the globe. He has received "Visionary Awards" from the Financial Health Network in 2018 and the Council for Economic Education in 2017 for his promotion of economic and financial literacy. Dan was recognized with the 2017 Brennan Legacy Award, established to honor the late Supreme Court justice and his career-long commitment to social justice and “common human dignity.”
In 2021, Dan was ranked third on Fortune's list of the World's Greatest Leaders, an honor that recognized individuals for their leadership throughout the COVID-19 pandemic. He also received the Voices of Solidarity Award, presented by Vital Voices, for advocating on behalf of women and girls around the world. Dan has frequently been recognized by Fortune as one of the top 20 Businesspersons of the Year, has been named one of the top 100 Most Creative People by Fast Company and, in 2019, he was named one of Glassdoor's Top 50 CEOs.
Dan previously served as Group President at American Express. Prior to joining American Express, Dan was President of the Prepaid Group at Sprint Nextel Corporation following its acquisition of Virgin Mobile USA, Inc., where he led the company as its founding CEO for eight years. Earlier in his career, Dan was President and CEO of Priceline Group, Inc., where he led the company through a period of rapid growth and expansion. He also spent 18 years at AT&T, where he held a series of positions, including President of the Consumer Markets Division.
Dan is actively involved in the World Economic Forum, as a member of the International Business Council, and the Board of Governors and Board of Stewards for the Future of Financial & Monetary Systems platform. He also serves on the Board of Directors of the Business Roundtable. In addition, Dan is a life member of the Council on Foreign Relations, and an International Advisory Council member of the Singapore Economic Development Board. Dan is a Director of Verizon Communications, Inc. as well as a Director of Cleveland Clinic, and previously served as Non-Executive Chairman of NortonLifeLock (formerly Symantec Corporation). He also serves on the board of The Economic Club of New York.
Dan earned a BA from Middlebury College and an MBA from New York University’s Leonard N. Stern School of Business. He has also received honorary Doctor of Letters degrees from Rutgers University and Middlebury College. Dan is an avid mixed martial arts practitioner.
President and CEO of PayPal, Dan Schulman reflects on what it takes for businesses to earn trust - and why doing so is going to matter more than ever.
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