Rahul Singh is President of HCL’s Financial Services Division. He is responsible for managing and steering the business, developing relationships with clients and taking long-term investment and strategic decisions to meet the technology and operation needs of the financial services and Fintech clients.
Rahul brings with him over 35 years of experience across outsourcing, technology, banking and financial services. He is widely recognized as an industry pioneer in the Business Process Outsourcing (BPO) segment for financial services in India and has been the recipient of the ‘Pioneer BPM Achiever’ award in 2016. He is an authority on the impact of the Fourth Industrial Revolution on financial services. In 2018 he was invited by the World Economic Forum in Davos to present his thoughts on innovations and emerging opportunities in the investment industry to a select group of CEOs, bankers and technology leaders.
Prior to HCL, Rahul was with Citibank where he started his career in 1986. He quickly established Citigroup Global Service (aka eServe International) in 1998 and served as its first Chief Executive O‰cer and Managing Director. Citigroup Global Service was India’s first financial services BPO organization with team strength of 15,000 and was acquired by TCS in 2009.
Rahul is a mechanical engineer with an MBA (Finance) from Mumbai University and a recipient of the ‘Wockhardt Gold Medal for Excellence’. He has also done a Senior Executive Program from the London Business School, UK.
Rahul exemplifies HCL’s commitment to reaching out and being a true partner to its clients with relationships that go beyond the contract. His zeal for building strong teams and his methodical approach to processes and implementation have set high benchmarks in the industry. He takes a keen interest in sustainability and renewability, promoting organizations that further these goals. He is an avid reader and a prolific blogger, regularly writing on the impact of digital technology on the financial services industry. He is also a regular contributor to leading publications that predict trends and provide insights into the financial services industry.