MA and PhD, Thouron Fellow, University of Pennsylvania. Formerly: taught at Cardiff University School of Journalism; then designed, developed and implemented the social media training programme for BBC News; freelance consultant with newsrooms, NGOs, governments around the world, including 12 months at Storyful, the world's first social media news agency; Research Fellow, Tow Center for Digital Journalism, Columbia University, working on a major research project on user-generated content and television news. Previously, Senior Social Media Officer, UNHCR, leading the strategic planning and implementation of social media across the organization. Now Executive Director at First Draft News. Expertise: social media, UGC and verification.