BSc in Mathematics, St Stephen's College, Delhi; MSc in Operations Research, University of Delaware; PhD in Operations Management, Wharton School. With London Business School: currently, also: Academic Director, Institute of Innovation and Entrepreneurship; Departmental Editor, Entrepreneurship and Innovation Department, Management Science; research focuses on creating value through service innovation and operational innovation; research has received several awards and grants including from US Economic and Social Research Council, Buchanan Fund, Sloan Foundation and Marketing Science Institute. Expertise: innovation.