Degree in Industrial Engineering, Universidad Politécnica de Madrid; MBA, Instituto de Empresa Business School, Madrid, Spain. Formerly: held global leadership positions with DHL International and the consulting firm Alexander Proudfoot; spent 16 years at the American Express Company, as President of Merchant Services, Americas, and Executive Vice-President, World Service. With Visa: Global Head of Merchant Sales, responsible for global merchant and acquirer strategy, developing merchant-focused products and solutions, creating operational efficiencies and assisting merchants in meeting their business goals.