Artificial Intelligence
How can we design AI agents for a world of many voices?
AI agents ignore linguistic diversity because AI models are trained primarily on English, risking the erasure of identity and reinforcing inequalities.
Malte Kosub
Malte Kosub has spent over a decade focused on how people and machines can have better conversations.
In 2018, he co-founded Parloa with Stefan Ostwald, the industry-leading company that builds artificial intelligence (AI) agents for enterprise customer service. Before Parloa, Kosub launched Future of Voice, one of Europe’s first agencies dedicated to voice-driven experiences, where he worked with brands to explore the early potential of conversational automation.
In 2017, Kosub sold his first company, an e-commerce startup called Wandnotiz and shifted his focus to AI full-time.
Today, he leads Parloa’s global team of over 180 employees across Berlin, Munich and New York. Under his leadership, the company has partnered with Microsoft, PwC and KPMG; worked with enterprise brands like Generali, Decathlon and TeamViewer; and received numerous industry awards, including the European Customer Champion and ECCCSA.
Kosub teaches at Futur/io, a European institute for exponential technologies. He studied business, computer science, and entrepreneurship at the University of Hamburg, Harvard and MIT, and splits his time between Berlin and New York.
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