In a study with 36 students learning with either a flashcard app or a QuizBot, the team found that students correctly recalled over 25 percent more right answers for content covered in QuizBot and spent more than 2.6 times longer studying with QuizBot versus flashcards.
Both the flashcard app and QuizBot taught information ranging from science and personal safety to advanced English vocabulary. They had identical sequencing algorithms for selecting which item to present next to students.
The longer study time is a key part of why QuizBot works so much better, according to Emma Brunskill, an assistant professor in computer science at Stanford University and coauthor of the paper that will appear in the Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. The team presented its findings at CHI 2019 in Glasgow, Scotland.
“QuizBot is more conversational and more fun. Students felt like they had a true study partner,” says graduate student Sherry Ruan, who led the study.
ChatBots are an offshoot of artificial intelligence in which computer programs interact with humans via text message. They are far more common in customer service and ecommerce applications than in classrooms. If you’ve ever chatted with a customer service rep when contemplating an online purchase, there’s a chance you’ve interacted with a ChatBot.
QuizBot is a new spin on the chatbot formula. It posts factual questions via text, much like a teacher. The student types in answers, asks clarifying questions, and requests hints. QuizBot then comprehends and responds conversationally, as if another human is on the other side. Unlike flashcards, ChatBots can recognize near-miss answers and offer additional guidance and even encouragement to the student.
Have you read?
One hurdle in designing such an educational system is that the computer must be able to recognize correct answers in various forms. Not all students answer the same way, using the same words or syntax. And, of course, there is always the potential for typos. That’s where artificial intelligence comes in.
To test QuizBot’s accuracy in grading, the team randomly selected 11,000 conversational logs from their studies. They found that QuizBot was right 96.5 percent of the time—just five incorrect assessments out of 144 questions it asked. Of those, one was a typo (“ture” for “true”) and three occurred because the algorithm penalized answers that were too short, but still correct. Only one error resulted because QuizBot misinterpreted the language.
The researchers think QuizBot could be the dawn of a post-flashcard world for informal learning. “I think there’s a lot of excitement around chatbots in general, though they aren’t in widespread use in education, just yet,” says Brunskill, who also directs the Artificial Intelligence for Human Impact Lab. “But that should change.”
Additional researchers from Stanford, Colby College, and Tsinghua University in China also contributed. The TAL Education Group provided funding for this research.