• The COVID-19 pandemic has seen the rapid adoption of telehealth in the US, as regulation has been relaxed.
  • It has also seen a rise in drug overdose deaths, many attributed to synthetic opioids.
  • Digital rehab start-up Workit Health offers group meetings and one-on-one counselling from the comfort of people’s homes.
  • It could be the key to tackling the US opioids epidemic.

The COVID-19 pandemic has accelerated digital innovation around the globe – including spurring on a revolution in telemedicine.

Digital rehab start-up Workit Health, which offers group meetings and one-on-one counselling in the comfort of people’s homes, now helps 10,000 people through its recovery platform – and it could be the key to tackling another epidemic afflicting the US: opioids.

Between March and May 2020, the introduction of lockdown measures in the US coincided with a record rise in drug overdose deaths, with synthetic opioids the main driver, according to the Centers for Disease Control and Prevention.

Prior to the pandemic, there were barriers to receiving treatment. Your first appointment had to be in person, there was a disincentive for providing telehealth services, as doctors were paid little, and a patient could only receive a week’s supply of medication.

The deadly toll of America's opioid crisis
United States has the highest estimated number of drug-related deaths per million persons.
Image: Statista

Since COVID-19, The New York Times reports there have been key regulatory changes in the US, which mean all appointments can happen over the phone or online and a month’s supply of medication can be prescribed.

In March, the US government allowed patients to access Medicare funding for telehealth appointments and treatment, helping to kick-start the wider adoption.

What is the World Economic Forum doing to champion social innovation?

Social innovators address the world’s most serious challenges ranging from inequality to girls’ education and disaster relief that affect all of us, but in particular vulnerable and excluded groups. To achieve maximum impact and start to address root causes, they need greater visibility, credibility, access to finance, favourable policy decisions, and in some cases a better understanding of global affairs and access to decision makers.

The Schwab Foundation for Social Entrepreneurship is supporting more than 400 late-stage social innovators. By providing an unparalleled global platform, the Foundation’s goal is to highlight and expand proven and impactful models of social innovation. It helps strengthen and grow the field by showcasing best-in-class examples, models for replication and cutting-edge research on social innovation.

The Schwab Foundation for Social Entrepreneurship’s 2021 Annual Report evaluated the work of its 2019 and 2020 Awardees. It shows that despite challenges presented by the COVID-19 pandemic, the foundation’s community has found new ways to join forces, respond and develop the movement of social innovators.

Our global network of experts, partner institutions, and World Economic Forum constituents and business members are invited to nominate outstanding social innovators. Get in touch to become a member or partner of the World Economic Forum.

Tech for good

In 2014, before the opioid epidemic was labelled as such, Robin McIntosh and Lisa McLaughlin, Workit Health’s co-founders, who met at an Alcoholics Anonymous meeting in Oakland, quit their jobs to find a way to “leverage technology to make recovery easier and cheaper”.

Being able to see a doctor, or a counsellor and have treatment prescribed by phone or over the internet has been a long time in coming, says McIntosh, a Schwab Foundation awardee.

“If you can order your food online, but you can’t order your recovery online, it’s a crazy state of affairs. How hard do you have to fight to be sober and clean in this world?” she says.

Digital services have been rapidly innovating during COVID-19

Removing obstacles to recovery

Besides drug addictions including opioids and cocaine, the start-up offers programmes to aid the recovery of those with gambling, smoking and alcohol addictions and chronic pain and eating disorders.

The start-up’s model combines FDA-approved medication with the support of therapists to enable lasting behaviour change; it also removes obstacles, like the ‘zipcode lottery’ of access to treatment, to speed up recovery.

And it works to reduce the stigma faced by those who relapse.

“With addiction, we are usually dealing with narrow windows of time when people are able to outrun their addiction and are open to help,” says Dr Kevin Armington, a member of the Workit Health Team in New Jersey.

“If you don’t engage that patient quickly and give them a reason to stick around, you will lose them.

“Even though we have effective treatment, many people with addiction cannot access it for lots of reasons. They may not know that medication is available. Perhaps the nearest medical provider who can prescribe medication is too far away.”

Workit Health saw a 200% increase in demand in 2020, McLaughlin told Forbes, in part “because people are isolated and unemployed. All of these things are coming to a head now.”

“We have work to do as a society to ensure that all patients with addiction are able to access effective treatment,” says Dr Armington.


What is the World Economic Forum doing about healthcare data privacy?

The Healthcare Data Project at the World Economic Forum Centre for the Fourth Industrial Revolution Japan grapples with the question of how societies should balance the interests of individual citizens, businesses and the public at large when it comes to sensitive healthcare issues. An improved approach to governance during a number of health crises, including pandemics, can help build trust and possibly even save lives.

The Centre for the Fourth Industrial Revolution has developed an approach to data governance - Authorized Public Purpose Access (APPA) - that seeks to balance human rights such as privacy with the interests of a data-collecting organizations and the public interest — that is, the needs of whole societies.

Additionally, a recent white paper examining existing data-governance models, discovering that most are biased toward the interests of one of three major stakeholder groups. The whitepaper revealed the need for a balanced governance model designed to maximize the socially beneficial potential of data while protecting individual rights such as privacy and the legitimate interests of data holders.