Why building consumer trust is the key to unlocking AI's true potential
The pandemic has accelerated the uptake of AI, but companies must earn consumers' trust that this technology is being used ethically and transparently.
Ajay Bhalla is president of cyber and intelligence solutions for Mastercard. He leads the team that develops product solutions to ensure the safety, security and experience of our products and solutions for consumers, merchants, partners and governments around the world. Ajay serves on the company's management committee.
Prior to this role, Ajay was president of the Digital Payment Services business for Mastercard. He led the development and growth of the business in e-commerce and innovative payments processing establishing Mastercard as a pioneer and leader in many markets in this space. Previously, Ajay was president of Mastercard for South Asia and Southeast Asia, where he led the business in 18 markets. During his tenure, Mastercard became a market leader in many markets/segments and grew our business multifold launching several innovative payments solutions.
Before joining Mastercard, Ajay held key leadership positions at HSBC and Xerox.
Ajay has a bachelor's degree in commerce from the University of Delhi and a master's degree in management studies from the University of Mumbai. He is a CEME Senior Fellow at The Fletcher School, Tufts University. He also is a MIT Connection Science Fellow at Massachusetts Institute of Technology (MIT).
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