Gavin joined BT in 2004 as Group Managing Director of BT Retail’s Consumer division. Prior to this, Gavin spent four years at Telewest (now Virgin Media) latterly as Managing Director Consumer and also nine years at Procter and Gamble.
Gavin was appointed Chief Executive, BT Retail in May 2008 and joined the BT Group plc board in June 2008. Gavin was appointed Chief Executive Officer, BT Group plc in September 2013.
In addition, Gavin is a non-executive Director of British Airways and a Trustee of The British Museum. From 2010-2013 Gavin sat on the advisory board of the Cambridge Judge Business School and from 2011-2014 he was President of the Advertising Association.