Business

Talk of an AI bubble is overblown. AI can already perform tasks worth $4.5 trillion 

AI's impact on jobs is advancing even faster than originally expected.

AI's impact on jobs is advancing even faster than originally expected. Image: Getty Images/iStockphoto

Ravi Kumar S.
Chief Executive Officer, Cognizant
Oliver O’Donoghue
Head of Research, Cognizant
Simone Crymes
Chief of Staff to the CEO, Cognizant
This article is part of: World Economic Forum Annual Meeting
  • Rather than the feared AI bubble, new research reveals that the technology could potentially tackle $4.5 trillion worth of work across the US.
  • AI's impact on jobs – and potential profitability – is progressing even faster than originally forecasted.
  • Businesses should undertake three key actions to correctly align their AI investments to maximum effect.

Discussions regarding an AI bubble have been prominent in recent news cycles. This is primarily due to a significant disparity between the trillions of dollars invested in AI infrastructure (such as chip manufacturing and new data centres) and the technology's translation into business, economic and social value. This is most acutely felt in enterprise adoption, where recent studies – such as MIT’s analysis that 95% of AI projects are failing – reveal a troubling tension.

However, Cognizant’s research over the last three years provides a counterbalance to these conversations. Based on our analysis and modelling of the economic impact of AI, we estimate it could add $1 trillion to GDP and influence $4.4 trillion in consumer purchases in the US alone. Just this year, we also assessed the extent to which AI could automate or assist with the 18,000 tasks and 1,000 job roles represented in the O*NET labour market database. From that vantage point, the value of the work that could be performed by AI constitutes $4.5 trillion in the US today. In short, the returns on AI investment are within reach.

Have you read?

Our research findings should give pause to even the most fervent AI bubble speculation. First, today’s large investments in AI and infrastructure are tied to a promise of the technology’s future potential. As it turns out, progress toward that potential is happening fast. This becomes clear when comparing our current research on AI’s impact on jobs with our original forecasts just three years ago. In that time, across all occupations, average exposure scores (such as our measure of how much an occupation could be affected by AI) have climbed an astounding 30% higher than what we’d originally projected would happen in less than 10 years.

In other words, AI capability has developed so rapidly in the last three years that we’re already ahead of our decade-long projections calculated when GenAI first emerged in the market.

The speed of change is also notable. Our original analysis estimated a modest 2% annual increase in exposure scores among the jobs studied. Today, that figure has jumped to 9% annually. At a theoretical technical level, AI is increasingly capable of creating value across a broader and more diverse set of job tasks and occupations than previously imagined.

How to close the value gap

But theory is not reality. While AI has the ability to impact $4.5 trillion in US labour value, harnessing that opportunity and delivering measurable outcomes demands both extraordinary effort and intentionality. By developing the right skills, contextualizing the technology and designing solutions to real business problems, organizations can close the AI value gap.

1. Skills to unlock AI’s potential

A significant portion of the AI market value outlined above is derived not only from AI replacing work but also from AI amplifying human performance and enabling people to deliver greater value in their roles.

The acceleration in AI’s ability to augment tasks seen in our research (from 2% annually three years ago to 9% annually today) underscores the need for workers to collaborate effectively and confidently with these new tools. This means developing skills like digital fluency, adaptability and a mindset of continuous learning. These skills will enable individuals to partner with AI systems in a way that boosts their capabilities, productivity and innovation.

In fields where AI is unable to play – surgeons will still perform surgeries, and lawyers still argue cases in court – human contributions will concentrate in domains where uniquely human skills remain indispensable: critical thinking, creativity, emotional intelligence and complex problem-solving.

By investing in skills, organizations will create a workforce that can both integrate AI into day-to-day work and focus on higher-order and niche tasks that machines cannot replicate. In this way, skilling will become a mechanism through which today’s AI spending translates into tomorrow’s real-world results.

Ultimately, organizations that prioritize talent development will ensure their workforce remains relevant, competitive and empowered, and that they themselves unlock the full potential of AI-driven transformation.

2. Context to supercharge AI results

Alongside skills development, context plays a critical role in realizing genuine value from AI, particularly for hyper-specialized tasks and the distinctive ways organizations and individuals work.

For instance, our task-level mapping indicates that AI can tackle a broader, more diverse set of activities than originally projected. But without contextual understanding, much of this potential remains untapped.

Today, many AI solutions risk producing generic outputs that miss the mark. In fact, this lack of contextual grounding is driving much of today’s concern about an AI bubble. As organizations upskill their people to work confidently with the technology, it is equally important that AI is embedded with the right contextual awareness, including company culture, regulatory requirements, legacy processes and individual working patterns.

When AI is connected to the unique data and knowledge that define an organization, it can be tuned to enhance productivity, support sharper decisions and drive meaningful outcomes.

Bridging the gap between today’s investments and tomorrow’s results requires more than equipping people with the right skills. It also requires AI systems that are contextually aware and integrated with proprietary information. This dual approach allows both humans and AI to move beyond theoretical capability and deliver tailored, actionable solutions.

3. Solution-focused AI to deliver on promised returns

While AI’s technical capabilities continue to advance, meaningful value will emerge when solutions are purposefully designed around the real problems organizations face and the specialized tasks they need to execute.

It is essential to move beyond generic automation to solve pain points that directly affect performance, efficiency and growth. When AI is embedded in the processes that matter most within an organization – whether streamlining supply chains, enhancing customer service or optimizing financial operations – investments translate into measurable outcomes.

Addressing niche tasks is equally critical. Many industries depend on highly specific workflows, sector regulations or legacy systems that cannot be served by one-size-fits-all solutions. AI that is calibrated to these unique requirements can elevate productivity, support decision-making and open innovation streams in ways that generic tools cannot. This level of specialization not only maximizes the relevance and impact of AI, but also alleviates concerns about superficial adoption.

By prioritizing both real business problems and niche tasks, organizations can deliver transformative results, gaining competitive advantage, strengthening employee engagement and fostering innovation. It is this combination of practical problem-solving and finely tuned capability that drives sustainable returns and ensures that AI initiatives resonate with the realities of the workplace.

Rather than an AI bubble, we’re facing an investment disconnect

Ultimately, the challenge organizations face today is not one of overhyped technology but of misaligned investment. Significant capital is flowing into AI, yet the translation of that investment into meaningful, real-world outcomes often lags behind.

Realizing AI’s full potential and addressing this disconnect requires balance: investing in people, embedding contextual intelligence into AI systems and designing solutions that address real business needs. With this three-pronged approach, organizations can bridge the gap between today’s spending and tomorrow’s results, positioning them for sustainable growth and innovation.

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