• The success of any organization's digital transformation depends not only on technology, but also on human capital.
  • Malicious actors are increasingly targeting the weakest link in tech systems: the human beings who interact with them.
  • Businesses need to focus on upskilling staff in this area, raising awareness of cybersecurity, and using mentoring.

According to the engineer and entrepreneur Peter Diamandis, in the next ten years we are likely to experience as much technological change as in the past 100 years. The technologies of the fourth industrial revolution are set to become far more widespread and accessible. They will also converge in ways that create new value.

Companies and governments around the world are developing modernization strategies to use these new technologies, which include artificial intelligence, cloud-based services and internet of things. The success of any organization's digital transformation, however, is not entirely dependent on state-of-the-art technology; it depends on human capital, too. This is one aspect of technological change management that persistently gets forgotten.

Human security as an after-thought

Security is often an after-thought in technological design and implementation, despite the grave threat cyber attacks pose to business continuity, service delivery and intellectual property protection. With the rise of more advanced encryption and security protocols, malicious actors have increasingly sought to compromise the weakest link – the human beings who interact with these systems. It is no surprise that ransomware attacks have increased threefold in just the first half of 2021. The cybersecurity skills gap becomes more acute as new technologies create more complex digital supply chains. Here are some key ways to increase human security:


1. Invest in new skills

According to the 2020 Forum’s Future of Jobs report, skills gaps in the local labour market and the inability to attract the right talent remain among the leading barriers to the adoption of new technologies. Building a future-proof workforce will depend on properly defining the skills needed, and providing opportunities for people to train. The cybersecurity sector needs a diverse range of experience, expertise and thinking to tackle the enormous challenges ahead.

Top 10 skills of 2025
Skills gaps and the inability to attract the right talent remain among the leading barriers to the adoption of new technologies.
Image: World Economic Forum

While science and technology skills remain an important foundation, analytical skills are equally important in dealing with big data. Marketing and communication skills are also needed to work with business stakeholders, as are legal skills, when it comes to interpreting complex regulatory policies.

Solving the workforce challenge will require business leaders to rethink and define effective systems for upskilling individuals and capabilities. Building this workforce of the future will rely on partnerships between businesses, government agencies and academic institutions.

2. Security awareness as a core element of workplace upskilling

Today some new graduates are already finding that they need to upskill even at the beginning of their first job. Many companies have understood that the longevity of higher education is decreasing, and that in order to maintain relevant expertise in their workforce, they need to be proactive about upskilling. The American telecommunications company AT&T, for example, has dedicated $1 billion to upskilling and educating its workforce.

What is still lacking, however, is a prioritization of cybersecurity awareness. People outside the IT and cybersecurity functions need training in this area in order to make better decisions on the design, the operation and oversight of digital infrastructure. As organisations adopt new technology, software and digital processes they need a cybersecurity education plan to keep employees informed and aware of any dangers.

What is the World Economic Forum doing on cybersecurity

The World Economic Forum's Centre for Cybersecurity is leading the global response to address systemic cybersecurity challenges and improve digital trust. We are an independent and impartial global platform committed to fostering international dialogues and collaboration on cybersecurity in the public and private sectors. We bridge the gap between cybersecurity experts and decision makers at the highest levels to reinforce the importance of cybersecurity as a key strategic priority.

Our community has three key priorities:

Strengthening Global Cooperation - to increase global cooperation between public and private stakeholders to foster a collective response to cybercrime and address key security challenges posed by barriers to cooperation.

Understanding Future Networks and Technology - to identify cybersecurity challenges and opportunities posed by new technologies, and accelerate forward-looking solutions.

Building Cyber Resilience - to develop and amplify scalable solutions to accelerate the adoption of best practices and increase cyber resilience.

Initiatives include building a partnership to address the global cyber enforcement gap through improving the efficiency and effectiveness of public-private collaboration in cybercrime investigations; equipping business decision makers and cybersecurity leaders with the tools necessary to govern cyber risks, protect business assets and investments from the impact of cyber-attacks; and enhancing cyber resilience across key industry sectors such as electricity, aviation and oil & gas. We also promote mission aligned initiatives championed by our partner organizations.

The Forum is also a signatory of the Paris Call for Trust and Security in Cyberspace which aims to ensure digital peace and security which encourages signatories to protect individuals and infrastructure, to protect intellectual property, to cooperate in defense, and refrain from doing harm.

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3. Hire personnel with a combination of technology expertise and mentoring capability

It is not enough to have a digital transformation plan that meets deadlines and budgets. It needs to be implemented in a way that is compatible to an organization’s culture. People are the most important assets in an organization, and as such it is important to consider where they sit in the different technology adopter categories.

The technology adopter categories
People are the most important assets in an organization, and it is important to consider where they sit in the different technology adopter categories.
Image: http://blog.leanmonitor.com/early-adopters-allies-launching-product/

It is not uncommon for some people to resist technological change in their personal life or at work. There should be designated staff to facilitate technology education, and to offer coaching to staff during any technological transition. These people should be effective communicators who are versed in technological change management, technology and risk management. They need the right personality to support employees as they grapple with new technology and new risks.

The unprecedented growth of new technologies reminds us that our digital systems are an intractable part of the way business is done in the 21st century. These digital systems must include not only technical cybersecurity measures, but also a thoughtful analysis of the workforce’s skills and how it contributes to a sustainable culture of security.