This article was updated on 28 May.
- Facebook has unveiled a mixed reality workspace, which could help its employees work from home in future.
- Millions of people in China have returned to work, and other countries beginning to ease lockdowns.
- Organizations should plan how to adapt offices to comply with social distancing rules.
- Real estate company Cushman & Wakefield has designed an office where workers can keep six feet apart.
COVID-19 has upended working life, changing how and where people do their jobs.
But not all companies are able to do so - and with governments across the globe starting to ease lockdowns, minimizing virus transmission at work is top of many organizations’ agendas.
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Here are 10 ways that work and workplaces could change.
1. Augmented reality workstations
Facebook has been experimenting with futuristic desk set-ups, where virtual screens float in the air and people can resize them.
Its head of virtual reality and augmented reality, Andrew Bosworth, revealed footage of a mixed reality workspace on Twitter.
He said the social network wants to "supercharge remote work" - and has been working on enabling people to "switch between real and virtual worlds".
In a blog post, Facebook said the technology is part of a new computing platform that would combine augmented and virtual reality with new devices to create "infinite workspaces" that could allow co-workers to collaborate in virtual meeting rooms.
And they're working on Codec Avatars - lifelike virtual avatars of employees - to enhance social interaction, "helping social connections in VR become as natural and familiar as those in the real world".
2. The socially distanced office
Homeworking will continue, but office life - in some form - will, too. The challenge lies in how to adapt workplaces. Global real estate company Cushman & Wakefield has risen to the challenge with a new design.
Arjun Kaicker led the workplace team at architects Foster and Partners for a decade, and now heads up analytics and insights at Zaha Hadid Architects (ZHA). He predicts the current pandemic will radically reshape office furniture.
“Office desks have shrunk over the years, from 1.8-metre to 1.6-metre, to now 1.4-metre and less, but I think we’ll see a reversal of that, as people won’t want to sit so close together,” he told The Guardian.
3. Simple solutions
How to keep desks clean? As well as obvious additions such as more hand sanitizer, some deceptively simple changes could help.
For example, in Cushman & Wakefield’s office, employees are asked to grab a paper placemat for their desk. At the end of the day, the paper is thrown away, which could help mitigate COVID-19 spreading on surfaces.
What is the World Economic Forum doing about the coronavirus outbreak?
Responding to the COVID-19 pandemic requires global cooperation among governments, international organizations and the business community, which is at the centre of the World Economic Forum’s mission as the International Organization for Public-Private Cooperation.
Since its launch on 11 March, the Forum’s COVID Action Platform has brought together 1,667 stakeholders from 1,106 businesses and organizations to mitigate the risk and impact of the unprecedented global health emergency that is COVID-19.
The platform is created with the support of the World Health Organization and is open to all businesses and industry groups, as well as other stakeholders, aiming to integrate and inform joint action.
As an organization, the Forum has a track record of supporting efforts to contain epidemics. In 2017, at our Annual Meeting, the Coalition for Epidemic Preparedness Innovations (CEPI) was launched – bringing together experts from government, business, health, academia and civil society to accelerate the development of vaccines. CEPI is currently supporting the race to develop a vaccine against this strand of the coronavirus.
4. Closed plan
Office fashion for decades has included open-plan working. But could COVID-19 reverse this mega-trend, leading to a closed-plan future?
“I’m not suggesting we all go back to working in 1950s cellular cubicles, but I do think the density in offices will change,” predicts Kaicker, who forecasts a move away from open-plan layouts.
5. More signs
Think road markings, but for offices. From squash-court-style lines in lobbies to standing spots in lifts, and from circles around desks to lanes in corridors, the floors and walls of our offices are likely to be covered in visual instructions.
One possible approach is to encourage employees to walk clockwise, creating one-way flow to minimize transmission, as adopted by many hospitals during the current outbreak.
6. Contactless technology
Companies may also need to invest in a new suite of contactless technologies to reduce disease transmission.
Zaha Hadid Architects’ new headquarters for the Bee’ah waste management company in Sharjah, UAE may be a glimpse of the future. It is packed with what ZHA calls ‘contactless pathways’, whereby employees rarely need to touch the building with their hands. Office doors open automatically using motion sensors and facial recognition, while lifts - and even a coffee - can be ordered from a smartphone.
Technology could also be used to remind employees of social distancing. Cushman & Wakefield has installed beacons into its office to track employees’ movements via their mobile phones, potentially sending alerts when six-feet rules are breached.
Given the gravity of the situation, some companies may need to get the builders in, either for a retrofit, or a more radical rebuild.
“I think we’ll see wider corridors and doorways, more partitions between departments, and a lot more staircases,” says Kaicker.
“Everything has been about breaking down barriers between teams, but I don’t think spaces will flow into each other so much any more.”
8. Fresh air
With good ventilation being key to preventing the spread of COVID-19, a big trend could be simply opening a window - if windows can be opened, that is, since many offices are now sealed, controlled units.
And where filtered air is the only option, it could be boom-time for high-end office climate control systems. China’s mass adoption of this technology to address poor air quality is thought to have assisted its office workers to return to their desks more quickly.
Could the recent boom in co-working companies, where start-ups share buildings - and in some cases, desks - change post-virus?
Darren Comber, chief executive of architects Scott Brownrigg, thinks it might. “We’ve seen a huge boom in co-working spaces,” he told The Guardian.
“But, after this, are companies really going to want to put their entire team in one place, where they’re closely mingling with other businesses?”
We've already glimpsed the future, as many organizations implemented greetings policy changes before office staff were sent home.
Handshakes are out, and look likely to remain so for some time to come. But new greetings have emerged.
Earlier this year, billboards in Beijing promoted clasping one’s own hands. The UAE and Qatar asked citizens to avoid nose-to-nose greetings, and the French government frowned on greetings with a kiss. Expect more safe-distance greetings to evolve in an office near you soon.